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Refund and Billing Policy

Last updated: November 2, 2026

This policy explains how credit purchases are billed and when they can be refunded.

Availability

  • Credit purchases are not open to everyone yet. This policy applies once credit purchases launch for your account.

Payments

  • Payments are processed by Stripe. You enter card details with Stripe, and we do not store your full card number.
  • The price of each credit pack is shown at checkout before you pay. Prices are shown in the currency displayed at checkout.
  • Taxes, where they apply, are determined at checkout and depend on your location.

Refunds of unused credits

  • You can ask for a refund of a credit pack within 14 days of purchase if its credits are unused.
  • Credits that have been used are not refundable, except for failed AI runs as described below.
  • Credits that you did not buy, such as free or promotional credits, have no cash value and are not refunded.

Failed AI runs

  • When you start a paid AI action, the credits it needs are reserved (held) first. They are charged only when the run completes.
  • If the run fails or is cancelled, the reserved credits are released back to your balance. You do not need to ask.
  • If a run stops without finishing, the system also releases reservations that have gone stale.

How to request a refund

  • Email support@jobscrm.app from the address on your account, with the date of purchase. We will review the request and reply by email.

Chargebacks

  • If you have a problem with a charge, please contact us first so we can fix it. If a payment is disputed with your bank or card issuer, we may suspend the credits tied to that payment while it is resolved.

Contact

  • For billing questions, contact us at support@jobscrm.app.